In face-to-face communication, even in the simplest conversation, there is a great deal going on that has almost nothing to do with the words being used. This style of leadership may inhibit free expression amongst employees and within groups when communicating, as there may be no benefit seen in taking risks.
At Google they have a flat structure rather than a bottom up hierarchy; they believe everybody can come up with great ideas. This is just a few ways Kelly and Southwest Airlines are able to keep employees motivated and make worthwhile for them to work hard for a company that they love.
The airlines constantly empower and enable the employees to always go over and beyond in order to meet individual needs and this is a representation of their leader. Most of the communication is done via email and occasionally telephone.
It took a strong sense of organizational commitment and communication. Continuance commitment will not work in Disney as the employee only stays with an organization to feed off it.