Tele underwriting services

Has the industry embraced the providers of these services and the value of the process itself or have we thrown this administrative function over the fence to them?

big t tele underwriting

Before they are allowed to engage with applicants and clients, all MRS representatives must complete an in-depth training program that gives a comprehensive overview of current industry issues, relevant medical terminology and underwriting concerns regarding specific medical and non-medical risk factors.

Transamerica Reinsurance feels so strongly about the underlying mortality benefits of this approach that we have given significant pricing discounts to companies that use an approved mortality management system.

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If the latter is true, then the industry is missing out on opportunities to sell additional products and deepen customer relationships. Our fully customizable, modular approach allows us to build a workflow that collects all of your underwriting requirements eliminating redundancies and thereby reducing the time to issue.

tele underwriting services

If better mortality were the only value provided by the tele-interviewing approach it would justify its use in numerous situations. Challenges include start-up costs, training challenges and staffing concerns, particularly for smaller programs given the extensive hours of coverage typically required to have a successful call center.

Favorable Impact on the Sales Process The first benefit involves relieving sales people of the onerous task of information gathering and allowing them to go out and acquire more customers. Simplified Issue Point of Sales underwriting decisions Completion of state approved applications forms.

Either way, to be effective, tele-interviewing programs must be treated as a transformation of a business process not a simple add-on that gets attention briefly and then is forgotten.

Are there additional questions you might add to future interviews to gauge consumer opinions on potential new products or services? Our highly trained staff of courteous professionals bring significant industry experience to each application experience and have a deep understanding of the interview process.

In addition to the time saved by not chasing down incomplete information, several companies report as much as a 50 percent reduction in APS ordered with the more complete answers obtained through detailed drill-down questions available with tele-interviewing.

Favorable Impact on the Sales Process The first benefit involves relieving sales people of the onerous task of information gathering and allowing them to go out and acquire more customers. If the latter is true, then the industry is missing out on opportunities to sell additional products and deepen customer relationships. It provides a comfortable experience for that most personal and private step in the new business process — gathering medical information. MRS is an extension of your company, we understand that! Three options are: use your underwriting resources, establish an in-house call center or outsource this function to a professional call center. Primary benefits of this approach are an ability to completely control the process and ensure that your clients are having the type of positive experience that you desire. Third Party Programs Companies can invest in creating an in-house program, hiring the staff and equipping them with the tools and technology necessary to provide this function. In-house vs. Before they are allowed to engage with applicants and clients, all MRS representatives must complete an in-depth training program that gives a comprehensive overview of current industry issues, relevant medical terminology and underwriting concerns regarding specific medical and non-medical risk factors.

Compliant Voice and Electronic Signatures can reduce your time-to-issue from days to just minutes!

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